Retour sur les principaux faits marquants de la douzième édition de l'étude Prosci sur les meilleures pratiques en matière de conduite du changement. Cette édition post-COVID apporte les éclairages les plus récents sur l'état actuel de la conduite du changement et ajoute de nouveaux types d'informations mettant en évidence des changements significatifs dans les données.
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